_____ focuses on managing the whole organization to deliver quality to customers.
A) Bureaucracy
B) Theory Z
C) Management-by-objective
D) Total quality management
E) Organization-customer relationship

Question

Quizplus · Accepted Answer

Total quality management (TQM) is the approach which focuses on managing the whole organization to deliver quality to customers. It involves a continuous improvement process, involvement of employees at all levels, and a focus on meeting customer needs and expectations. TQM is a systematic approach that aims to enhance quality throughout the organization, from production to customer service.

_____ Focuses on Managing the Whole Organization to Deliver Quality