Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?
A) Supply Chain Management
B) Learning Organizations
C) Scientific Management
D) Customer Relationship Management
E) The Humanistic Approach

Question

Quizplus · Accepted Answer

Customer Relationship Management (CRM) uses the latest information technology to keep in close touch with customers through various channels such as social media, email, and mobile devices. It also collects and manages large amounts of customer data to provide insights and improve customer experiences. Supply Chain Management (A) focuses on managing the flow of goods and services from production to delivery. Learning Organizations (B) promote continuous learning and innovation to improve organizational performance. Scientific Management (C) is an approach that focuses on optimizing efficiency by scientifically analyzing work processes. The Humanistic Approach (E) emphasizes the importance of human dignity and respect in organizational practices.

Which of the Following Uses the Latest Information Technology to Keep