Question 1

The classical perspective emphasizes managing with a rational, scientific approach. The humanistic perspective emphasizes understanding the behavior, needs, and attitudes of those involved in the work process. Isolate two main characteristics of each approach and combine them to form your own hybrid management perspective.

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Question 2

A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior, needs, and attitudes in the workplace is referred to as a(n) _____.

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Question 3

Discuss the advantages and disadvantages of Taylor's Scientific Management.

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Question 4

The concept that the whole is greater than the sum of its parts is known as _____.

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Question 5

______ refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

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Question 6

_____ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

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Question 7

Briefly describe systems theory, including synergy.

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Question 8

_____ refers to the field of management that specializes in the physical production of goods or services.

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Question 9

Discuss the differences between the case view, the universalist view, and the contingency view.

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Question 10

List three of the basic ideas of scientific management.

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Question 11

A management perspective that emerged after World War II, and applied mathematics, statistics, and other quantitative techniques to managerial problems is referred to as a(n) _____.

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Question 12

List the three assumptions associated with McGregor's Theory X.

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Question 13

Organizational development is one specific set of management techniques based in the _____ approach.

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Question 14

The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

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Question 15

The _____ view of management is an integration of the case and universalist viewpoints.

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Question 16

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) _____.

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Question 17

Social media has become a state-of-the-art business leadership tool. Write a short essay that identifies some popular social media platforms and expounds on how they can help managers balance production goals with employee needs.

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Question 18

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

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Question 19

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

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Question 20

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as _____.

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Quiz 2: The Evolution of Management Thinking