Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin:
A) to gather more data.
B) to implement change.
C) to perceive a need for change.
D) to change the reward system.
E) all of these.

Question

Quizplus · Accepted Answer

Kyle should perceive a need for change before taking any action. While gathering more data and implementing change are potential next steps, it is important for Kyle to first recognize that there is a problem and determine whether a change in performance is actually necessary. Changing the reward system may not be the best course of action until the root cause of the performance gap is better understood. Therefore, choice (C) is the best starting point.

Kyle Is Seeing, on a Regular Basis, a Difference Between