Question 1

Oracle, Microsoft, and SAP are all examples of ________ software vendors.

Accepted Answer

Oracle, Microsoft, and SAP are all examples of Enterprise Resource Planning (ERP) software vendors. MRP (Material Requirements Planning), CRM (Customer Relationship Management), SCM (Supply Chain Management), and CASE (Computer-Aided Software Engineering) are all different types of software systems that serve different purposes than ERP.

Question 2

Payroll is an application that is traditionally run in the functional area of

Accepted Answer

Payroll is typically managed within the human resources department as it involves employee compensation, benefits, and related administrative tasks.

Question 3

A hotel that is experiencing a slow period could use a(n) ________ to market promotions to its best customers.

Accepted Answer

An integrated CRM application would be the best choice for a hotel to market promotions to its best customers during a slow period. This software allows the hotel to track customer behavior and preferences, send targeted marketing campaigns, and personalize offers based on past interactions with the hotel. This can help the hotel to retain loyal customers and attract new ones by providing relevant and personalized promotions. Flyers, general ledger programs, Twitter accounts, and Facebook pages may also be useful channels for marketing, but they are not as effective for targeted and personalized promotions.

Question 4

Business process design projects are expensive and difficult because

Accepted Answer

Business process design projects are expensive and difficult primarily because business processes are often complex, requiring significant time and resources to analyze, design, and implement changes.

Question 5

The movement of business process design came about because systems developers began to wonder how they could

Accepted Answer

The movement of business process design was driven by the need to integrate various areas across the entire value chain, rather than just improving or automating individual functional systems.

Question 6

One of the problems of functional systems is that data stored for different functional areas may be inconsistent and

Accepted Answer

Functional systems often lead to data redundancy, where the same data is stored in multiple places, leading to inconsistencies.

Question 7

An example of an integrated, cross-functional information system would be

Accepted Answer

CRM (Customer Relationship Management) systems are integrated, cross-functional information systems that manage and coordinate customer interactions across marketing, sales, and service from a holistic perspective. They integrate data and processes from various departments to provide a unified approach to customer management.

Question 8

If the order entry system defines part numbers using a six-digit code and the inventory system defines part numbers using an eight-digit code, the data must be ________ in order for the two systems to share data.

Accepted Answer

The data must be converted in order to translate the six-digit code defined in the order entry system to the eight-digit code defined in the inventory system. This process may involve adding extra digits, altering existing digits, or using a completely different code system. The goal is to ensure that both systems can communicate and share data accurately.

Question 9

Lead tracking is an application that is traditionally run in the functional area of

Accepted Answer

Lead tracking is primarily used in the sales and marketing functional area, as it allows businesses to monitor potential customers and track their progression through the sales funnel.

Question 10

________ systems link up all the processes that touch the customer.

Accepted Answer

CRM (Customer Relationship Management) systems are designed to manage interactions with customers and gather important data about their preferences, behavior, and history with a company. By linking up various processes that touch the customer, such as sales, marketing, customer service, and support, CRM systems provide a holistic view of the customer journey and enable personalized and effective communication and service. MRP (Material Requirements Planning) systems manage inventory and production processes, CASE (Computer-Aided Software Engineering) tools help developers design and document software systems, ERP (Enterprise Resource Planning) systems integrate different functions within an organization, and SRM (Supplier Relationship Management) systems help manage relationships with vendors and suppliers. None of these systems are specifically focused on customer-centered processes.

Question 11

When implementing a system such as SAP, companies must (can)

Accepted Answer

The answer of When implementing a system such as SAP,...

Question 12

When functional systems are isolated, business processes are

Accepted Answer

The answer of When functional systems are isolated, business processes...

Question 13

When adopting an ERP, the organization gains benefits because

Accepted Answer

ERP systems provide organizations with access to best practices and processes that have been proven successful in other organizations, allowing them to improve efficiency and effectiveness.

Question 14

The general ledger (GL) is an application that is traditionally run in the functional area of

Accepted Answer

The general ledger (GL) is an application that is primarily used in the accounting and finance functional area. It is the primary record-keeping system for a company's financial transactions, including journal entries and account balances.

Question 15

SAP is one of the leading vendors of ________ software.

Accepted Answer

SAP stands for Systems, Applications, and Products in Data Processing. It is an ERP (Enterprise Resource Planning) software that helps organizations manage their business processes and operations. While SAP also offers solutions for SCM (Supply Chain Management) and CRM (Customer Relationship Management), its primary product is ERP.

Question 16

Business process management is all about

Accepted Answer

Business process management aims to maximize efficiency and productivity by streamlining and improving processes, which ultimately leads to accomplishing the same activities with less resource cost.

Question 17

The greatest advantages of a CRM system is that

Accepted Answer

The answer of The greatest advantages of a CRM system...

Question 18

Order entry is an application that is traditionally run in the functional area of

Accepted Answer

The answer of Order entry is an application that is...

Question 19

Software that integrates sales, orders, inventory, manufacturing, customer service, human resources, and accounting is called

Accepted Answer

ERP systems (Enterprise Resource Planning systems) integrate various aspects of a business, including sales, orders, inventory, manufacturing, customer service, human resources, and accounting, into a single, comprehensive software solution. This allows for greater visibility and control over the entire business operation. Vapour ware, DBMS, CAM, and MPS are not terms commonly associated with this type of business software solution.

Question 20

________ combines functional systems by using software bridges to connect different functional systems.

Accepted Answer

EAI (Enterprise Application Integration) combines functional systems by using software bridges to connect different functional systems. ERP and CRM are both types of functional systems that can be integrated using EAI solutions. SAP R/3 is a specific ERP system, and MIS (Management Information System) typically refers to a system used for decision-making and reporting within a specific organization.

Quiz 11: Competitive Advantage and Business Processes