Question 1

At Staples, customers can purchase from its catalog, retail stores, or Web site. This illustrates that technology can

Accepted Answer

Staples' ability to offer customers the option to purchase from multiple channels, including traditional retail stores, catalog, and online, demonstrates the integration of technology with traditional business models (A and B) while also increasing the company's visibility (C). Therefore, all of the choices are correct.

Question 2

A major justification for installing information technology is its capability for improving productivity.

Accepted Answer

Information technology can automate processes, improve communication, streamline workflows, and provide access to valuable data, all of which can ultimately lead to improved productivity.

Question 3

A disadvantage of a wiki is that employees are blocked from providing input directly on the site, and must send separate e-mail messages with the comments.

Accepted Answer

This statement is false. In a wiki, employees can provide input directly on the site and collaborate with other users to edit and refine content.

Question 4

A problem of considerable magnitude comes from the deterioration in customer service that sometimes accompanies information technology.

Accepted Answer

While information technology has greatly enhanced customer service in many ways, it is also true that there are instances where it has led to a decline in the quality of customer service. This can happen when companies rely too heavily on technology and automated systems, and fail to provide sufficient human interaction with customers.

Question 5

The main purpose of the dashboard for managers is to indicate when work processes are moving too slowly or too rapidly.

Accepted Answer

The answer of The main purpose of the dashboard for...

Question 6

Members of a virtual office typically work in the same building or office complex.

Accepted Answer

Members of a virtual office do not work in the same physical location. They communicate and work together remotely, usually through technology such as the internet, video conferencing, and shared online documents.

Question 7

The beauty of a company extranet is that anybody around the world with online access can acquire important information about a company.

Accepted Answer

An extranet is designed to allow controlled access to authorized external users, not to anyone around the world with online access. It is used for sharing information securely with business partners, suppliers, or customers, rather than the general public.

Question 8

A computer goof-off is an individual who illegally breaks into the company computer system and then destroys valuable data.

Accepted Answer

A computer goof-off is someone who wastes time on a computer, often during work hours, not necessarily someone who breaks into systems or destroys data.

Question 9

A major purpose of social networking for business is

Accepted Answer

A major purpose of social networking for business is to establish a means for people to connect to the company's brand. It allows businesses to reach and engage with their target audience, build brand recognition, and ultimately drive sales. Making new friends or locating old friends are social purposes of social networking, while forming interest groups is a more niche purpose that may not be applicable to all businesses.

Question 10

A company involved in data mining probably wants to

Accepted Answer

A company involved in data mining is interested in analyzing and discovering patterns in large datasets to extract useful information. Therefore, they would want to make additional use of the data they already have to gain insights and make better business decisions.

Question 11

Because such excellent software is now available, innovation is now less important to remain competitive.

Accepted Answer

While excellent software can help companies remain competitive, innovation is still critical in order to differentiate oneself from competitors and create new opportunities for growth. Additionally, the software itself may require ongoing innovation and updates to stay current and effective.

Question 12

Which one of the following is the least likely to contribute to the success of an e-business?

Accepted Answer

Minimizing the opportunity for customers to telephone the company can lead to frustration and dissatisfaction among customers, which can negatively impact the success of the e-business. Providing good customer service and support is important for the success of any business, including e-businesses.

Question 13

The trend toward globalization has been facilitated by the Internet because it is now relatively easy to access employees all over the world at nominal cost (not including the purchase and installation of equipment).

Accepted Answer

The statement is true. The Internet has made it easier to connect and communicate with people all over the world, which has contributed to the trend of globalization in business.

Question 14

The Internet era has resulted in an increase in the staff (secretarial) support available to managers at all levels in organizations.

Accepted Answer

The Internet era has generally led to a decrease in traditional secretarial roles, as managers at all levels now have access to digital tools and software that automate many tasks previously performed by staff support.

Question 15

Computerized surveillance of workers has led many managers to establish new standards of work performance.

Accepted Answer

Computerized surveillance allows managers to track worker productivity and behavior more closely, which can lead to the establishment of new performance standards.

Question 16

A manager provides e-leadership when he or she takes the group to lunch at an Internet café.

Accepted Answer

E-leadership refers to leading through electronic means, such as email, social media, or other digital platforms, rather than in-person activities like taking a group to lunch.

Question 17

Another challenge for managers in dealing with consumers in the information age is that some electronic products are baffling to use for many people.

Accepted Answer

Many electronic products nowadays are complex and can be difficult to navigate for some users, especially those who are not tech-savvy. Managers must anticipate this challenge and find ways to simplify and clarify the use of their products for customers.

Question 18

An important use of company intranets is to enable workers to share information they can use to solve company problems.

Accepted Answer

Company intranets provide a platform for employees to share and access information that can help solve problems within the company, hence enabling better coordination and decision-making.

Question 19

An effective call center for an E-business

Accepted Answer

An effective call center should provide customers with the option to follow up by telephone, ensuring they have multiple channels for communication and support.

Question 20

An example of how information technology has enhanced business models would be Cisco Systems being able to sell servers directly over the Internet instead of using dealers.

Accepted Answer

Cisco Systems utilizing the Internet to sell servers directly instead of relying on dealers is an example of how information technology has enhanced their business model. This allows for more efficiency and cost savings in the distribution process.

Quiz 14: Information Technology and E-Commerce