Question 1

Witnesses are most accurate in testimony when they have open-ended questions guiding them.

Accepted Answer

Witnesses are actually more accurate in their testimony when they are asked specific, detailed questions rather than open-ended ones. This helps them to retrieve more accurate and vivid memories of the event in question. Open-ended questions can lead to vague and ambiguous responses.

Question 2

Problem-solving is not a priority during crisis negotiation.

Accepted Answer

Problem-solving is not a priority during crisis negotiation because the primary goal is to de-escalate the situation and ensure the safety of all parties involved.

Question 3

Reinforcement is one example of a listening technique used by a crisis negotiator.

Accepted Answer

The answer of Reinforcement is one example of a listening...

Question 4

Attorneys should begin their client interviews with critical listening and end with relational listening.

Accepted Answer

Attorneys should begin their client interviews with relational listening to build trust and rapport, and then move to critical listening to analyze the information provided.

Question 5

As an attorney, when Kristen begins her interview with a client, she should let her client direct the initial part of the interview.

Accepted Answer

As an attorney, it is important for Kristen to let her client direct the conversation during the initial part of the interview. This helps the client feel heard and respected, and can also provide important information for the case. However, Kristen should still guide the conversation to ensure that all relevant information is discussed.

Question 6

It is important for both attorneys and clients to engage in critical listening during the attorney-client interview.

Accepted Answer

Critical listening is important during the attorney-client interview as it allows both parties to fully understand each other's perspective and objectives, leading to better communication, trust, and a more effective legal strategy.

Question 7

Attorneys first introduce case themes and background to jurors during the opening statements in the courtroom.

Accepted Answer

The answer of Attorneys first introduce case themes and background...

Question 8

Stories are important in opening statements because they help jurors organize and process information.

Accepted Answer

Stories provide a framework for jurors to understand the evidence and arguments presented in a trial. They can help create a sense of context and emotional resonance that can make it easier for jurors to remember and interpret information. Additionally, stories are often more engaging and memorable than abstract concepts or legal jargon, making them a powerful tool for attorneys seeking to persuade a jury.

Question 9

Case themes are generally categorized as evaluative or affective.

Accepted Answer

The answer of Case themes are generally categorized as evaluative...

Question 10

The most important listening a juror uses during witness testimony is comprehensive listening.

Accepted Answer

The answer of The most important listening a juror uses...

Question 11

The first thing a jury should do during deliberations is determine if all jury members agree by taking an initial straw poll.

Accepted Answer

The first thing a jury should do during deliberations is to select a foreperson who will lead the discussion and ensure that the deliberations proceed in an orderly manner. Taking an initial straw poll is not universally recommended as the first step because it might anchor jurors to a position before they have fully discussed the case.

Question 12

Listening juries are more likely to engage in substantive conflict than affective conflict.

Accepted Answer

Listening juries are more likely to engage in substantive conflict, which involves disagreements on facts, evidence, and legal interpretation, rather than affective conflict, which involves personal feelings and emotions. This is because listening juries tend to focus on the evidence and arguments presented, rather than being swayed by feelings or biases.

Question 13

Mason, a mediator, is working with Avery and Catherine to resolve a dispute. When Catherine claims, "Avery is out-of-her mind, and couldn't keep her promises if she tried," Mason restates this claim saying, "Catherine is not sure that you have demonstrated your ability to follow through on some things." Mason has engaged in the mediation technique of reframing.

Accepted Answer

Mason has modified Catherine's negative statement about Avery by presenting it in a more neutral and non-threatening way. This is an example of reframing, where a mediator changes the way a statement is presented to help the parties view it in a different light.

Question 14

Ethical mediators will side with the client that is most correct.

Accepted Answer

Ethical mediators should remain neutral and not side with either client, but instead facilitate a fair and unbiased resolution to their dispute.

Question 15

Two roommates who can no longer tolerate each other are moving into separate places. Both roommates want the cat that they adopted from the shelter. Mediation would be the best way to solve this dispute if negotiation fails.

Accepted Answer

Mediation involves a neutral third party who helps the disputing parties communicate and reach a mutually acceptable solution. It is often an effective way to resolve conflicts when negotiation has failed. In this case, mediation could help the two roommates come to a fair agreement about custody of the cat.

Question 16

More listening and less __________ on the part of a law enforcement official during an investigative interview will help encourage accurate witness recall.

Accepted Answer

The answer of More listening and less __________ on the...

Question 17

__________variables would include when a crime took place and where it occurred.

Accepted Answer

The answer of __________variables would include when a crime took...

Question 18

Officers should use __________ listening if a witness is still visibly emotionally affected after witnessing an event.

Accepted Answer

The answer of Officers should use __________ listening if a...

Question 19

Research shows that FBI agents trained in hostage negotiation have stronger __________
listening skills than those not trained in that area.

Accepted Answer

The answer of Research shows that FBI agents trained in...

Question 20

A negotiator might use interpretation or giving instructions, types of __________ techniques.

Accepted Answer

The answer of A negotiator might use interpretation or giving...

Quiz 12: Listening in Legal Contexts