Since KM is difficult to measure, management of KM must be done well.
Correct Answer:
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Q1: A KM assessment can establish a baseline
Q3: According to the Ernst & Young survey,
Q4: A KM assessment can help to make
Q5: One of the three possible ways to
Q6: A KM assessment may be performed periodically
Q7: A KM assessment survey across an organization
Q8: The purpose of a KM assessment done
Q9: It may be necessary to establish historical
Q10: An actual decrease in customer service time
Q11: Quantitative measures are more difficult to develop
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