Providing telephone customers with better service through use of a knowledge-based customer relationship management (CRM) system is an example of KM's impact on value-added products.

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By using a knowledge-based CRM system, telephone customers can receive more personalized and efficient service, resulting in a value-added product. This is an example of KM's impact on improving products and services.

Providing Telephone Customers with Better Service Through Use of a Knowledge-Based