How is the direct impact of KM on organizational performance measured?
A)Enhancement of customer loyalty.
B)Development of innovative products.
C)Increased advantage in negotiating positions.
D)Improvement in return on investment (ROI).
E)Improvement in employee job satisfaction.

Question

Quizplus · Accepted Answer

The direct impact of KM on organizational performance is best measured in terms of improvement in return on investment (ROI). This reflects the financial benefits of KM initiatives, such as increased efficiency, reduced costs, and increased revenue. Other factors like enhancement of customer loyalty, development of innovative products, and increased advantage in negotiating positions are indirect impacts of KM on organizational performance. Improvement in employee job satisfaction is a subjective metric and cannot be solely attributed to KM initiatives.

How Is the Direct Impact of KM on Organizational Performance