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Read the Following Scenario

Question 11

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Read the following scenario.
Joan has been referred to the hospital outpatients to receive dietary information on her dialysis treatment before heading back to her remote Aboriginal township. She attends the appointment alone and after you introduce yourself you immediately start asking her direct questions about the food she is eating. She does not make eye contact even though you keep trying. You think she may be hard of hearing, so you increase the volume of your voice. She also takes a long time to answer your questions, so you rephrase them thinking that she probably doesn't understand what you are asking. Then she starts to say yes to your questions about social support and availability of foods, so you think you are on the right track. Your next patient is arriving in 10 minutes and Joan is leaving tomorrow to go home. You give her some complex written diet sheets that you use for all your patients. You book her in to see you again when she comes back to the city for her check-up appointment in 6 months. The Aboriginal Liaison Officer has sat in on your appointment, as you wanted feedback on your consultation style.
Identify the key aspects you think the Aboriginal Liaison Officer will provide feedback on.

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