Question 1

Which of the following is a characteristic of good information?

Accepted Answer

Good information should be contextually relevant, meaning it should be applicable and useful to the specific situation or problem at hand. The other options are incorrect as good information is not necessarily free, can be more or less than just sufficient, and should not be based on incomplete data.

Question 2

As the CEO of a call center,which of the following information is good information for you?

Accepted Answer

The answer of As the CEO of a call center,which...

Question 3

In a business process,activities are always automated.

Accepted Answer

Activities can be automated in a business process, but not necessarily all of them. Some activities may still require manual intervention or decision-making.

Question 4

Which of the following is NOT true about information in business processes?

Accepted Answer

The quality of thinking and decision-making of the people involved in the business process can greatly impact the quality of information produced by the information system. Therefore, it is not true that the quality of thinking does not influence the quality of the information system used.

Question 5

________ is defined as recorded facts or figures.

Accepted Answer

Data refers to recorded facts or figures. Although information, substance, and content may also refer to recorded facts, data is the most specific term.

Question 6

The fact that Jeff Parks works 9 hours per day is an example of ________.

Accepted Answer

Jeff Parks working 9 hours per day is a specific piece of information, making it data rather than a repository or database.

Question 7

________ is the perceived difference between what is and what ought to be.

Accepted Answer

The perception of a difference between what is (current state) and what ought to be (desired state) is a fundamental characteristic of a problem. Egocentric and empathetic thinking refer to the individual's perspective and do not directly relate to problem-solving. Cognition is a broad term that encompasses all mental processes, including perception, attention, memory, and thought, which are involved in problem-solving but do not specifically address the perception of a problem.

Question 8

________ information is information that directly pertains to both the context and to the subject it references.

Accepted Answer

Relevant information is information that is directly related and applicable to the specific topic or subject being discussed or researched, as well as the contextual factors surrounding that topic or subject. It is important that information is relevant in order to ensure its usefulness and validity in decision-making or problem-solving processes. Timeliness, measurability, and accuracy are also important qualities of good information, but they do not necessarily imply relevance.

Question 9

________ thinking centers on the self.

Accepted Answer

Egocentric thinking refers to a perspective that is focused on the self, often to the exclusion of others' perspectives or experiences. It is a common developmental stage in childhood, but can also persist in adulthood in some cases. Paranoid thinking involves a pervasive distrust of others, while cognitive thinking refers to the use of reason and logical analysis to solve problems. Empathetic thinking centers on understanding and relating to others' emotions and experiences.

Question 10

A monthly report that arrives 6 weeks late is an example of information that is not ________.

Accepted Answer

The report arriving 6 weeks late means that it is not timely. The other options (relevant, accurate, sufficient) are not necessarily impacted by the lateness of the report.

Question 11

Members of a team in a company can determine where and how to save costs,by studying the company's business processes and looking for inefficiencies.

Accepted Answer

Members of a team in a company can analyze and evaluate the business processes of the company to identify inefficiencies and determine where and how to save costs.

Question 12

Information is defined as ________.

Accepted Answer

Information is not just raw data, but knowledge derived from that data. It involves the interpretation and analysis of data to make it meaningful and useful in decision making. Recorded facts and figures (A) and data that fits into organizational requirements (B) are subsets of information, but not a complete definition. Sufficient raw data for decision making (C) is necessary but not sufficient for information – it needs to be processed and analyzed to become meaningful.

Question 13

John Reed examines the stature of each of his team members on the school basketball team.He finds that the average height of the players is 6 feet 3 inches.John's finding is an example of ________.

Accepted Answer

John's finding is an example of information because it is processed data that provides meaningful insights about the average height of the team members.

Question 14

Resources are sets of procedures.

Accepted Answer

Resources are not sets of procedures. Resources refer to anything that can be used to satisfy a need or a want. This includes natural resources, human resources, financial resources, and more.

Question 15

In a business process flowchart,activities are always shown in diamonds.

Accepted Answer

Activities are usually shown in rectangles in a business process flowchart. Diamonds are used to represent decision points or branching pathways in the chart.

Question 16

Which of the following refers to information that is based on correct and complete data,and has been processed correctly as expected?

Accepted Answer

Accurate information refers to data that is based on correct and complete data and has been processed correctly as expected. Relevant information refers to data that is applicable to the task at hand, measurable information is quantifiable and can be expressed in numerical terms, and timely information is received when it is needed for decision-making or action. However, only accurate information specifically addresses the quality and correctness of the data itself.

Question 17

Which of the following is true regarding characteristics of good information?

Accepted Answer

The answer of Which of the following is true regarding...

Question 18

An activity is considered automated when it is characterized by people following procedures.

Accepted Answer

An activity is considered automated when it is performed by machines or computers without the need for human intervention or guidance.

Question 19

Automation of a process activity consists of moving work from the ________ to the ________ of the symmetrical five-component framework.

Accepted Answer

The symmetrical five-component framework consists of five components - hardware, software, data, procedures, and people (or human side). Automation of a process activity involves moving work from the human side to the computer side, hence from the people side to the hardware and software side. Therefore, the best choice is C - human side to computer side.

Question 20

People who engage in ________ thinking consider their view as one possible interpretation of the situation and actively work to learn what other people are thinking.

Accepted Answer

Empathetic thinking involves considering multiple perspectives and actively seeking to understand others' viewpoints. Egocentric thinking, on the other hand, is focused solely on one's own perspective, while paranoid thinking is characterized by excessive suspicion and mistrust. Cognitive thinking refers to the mental processes involved in perception, learning, and problem-solving, but it does not necessarily imply consideration of others' perspectives.

Quiz 2: Business Processes, Information, and Information Systems