Once the parties to a conflict focus on their ________, they can use bargaining and negotiation to discover creative solutions that will benefit them both.

Question

Quizplus · Accepted Answer

Demands and arguments tend to be rigid stances that each party takes, without considering the other's point of view. Interests, on the other hand, are the underlying needs, desires, or concerns that motivate each party. By identifying and focusing on these interests, parties can find solutions that meet both of their needs. Personalities are not relevant to the conflict resolution process.

Once the Parties to a Conflict Focus on Their ________