Carly, a district manager of a chain restaurant, has been under a lot of stress lately because her store did not meet last month's sales quota. While going over this month's sales numbers, which look equally bad, Mary, one of her lead waitresses, calls in sick. Carly immediately begins yelling at her and telling her that she must come in whether or not she is sick. Mary tries to protest, but is unable to because she is crying. What important function of communication is Carly MOST LIKELY ignoring?
A) controlling and coordinating group activities
B) providing knowledge
C) motivating organizational members
D) expressing feelings and emotions

Question

Quizplus · Accepted Answer

Carly is ignoring the important function of expressing feelings and emotions. She is not considering the emotional state of her employee and instead is reacting out of her own stress and frustration. This can negatively impact communication and team morale.

Carly, a District Manager of a Chain Restaurant, Has Been