Janet, a manager at a local restaurant, was very frustrated with one of the chefs. The chef sang as he cooked and this disturbed Janet. But, the chef did not change his behavior. Finally, one day, in anger, Janet told the chef that she was very disappointed that he had not changed his behavior. In shock, the chef said, "I didn't even know that you were upset by my singing. Of course, I will stop." Janet had failed to communicate her ________.
A) knowledge
B) feelings and emotions
C) expectations for recipes
D) goals for the restaurant

Question

Quizplus · Accepted Answer

Janet was frustrated with the chef's singing, which indicates a negative emotion. However, she did not communicate this to the chef, so he was unaware of her feelings. Therefore, the best choice is B, which refers to Janet's feelings and emotions. Choices A, C, and D are not relevant to the situation described in the passage.

Janet, a Manager at a Local Restaurant, Was Very Frustrated