The sales and production departments within the television company Omega need to communicate with one another or the company will not produce enough televisions to fulfill its sales needs. The problem is that these two departments report to different directors. There is poor communication between these two departments. It would be BEST for the company to work on ________ in order to produce enough televisions.
A) flattening its structure
B) decentralizing authority
C) role enlargement
D) mutual adjustment

Question

Quizplus · Accepted Answer

Mutual adjustment involves informal communication and coordination between different units or departments to solve problems and improve overall performance. In this case, improving communication and coordination between the sales and production departments can be achieved through mutual adjustment. Flattening the structure or decentralizing authority might not necessarily address the communication issue between these two departments, and role enlargement may not be necessary if the main issue is simply communication.

The Sales and Production Departments Within the Television Company Omega