Question 1

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

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Question 2

List three of the basic ideas of scientific management.

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Question 3

The _____ view of management is an integration of the case and universalist viewpoints.

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Question 4

______ refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

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Question 5

_____ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

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Question 6

Briefly describe systems theory, including synergy.

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Question 7

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

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Question 8

The concept that the whole is greater than the sum of its parts is known as _____.

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Question 9

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as _____.

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Question 10

Discuss the differences between the case view, the universalist view, and the contingency view.

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Question 11

Discuss the advantages and disadvantages of Taylor's Scientific Management.

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Question 12

_____ refers to the field of management that specializes in the physical production of goods or services.

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Question 13

The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

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Question 14

List the three assumptions associated with McGregor's Theory X.

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Question 15

A management perspective that emerged after World War II, and applied mathematics, statistics, and other quantitative techniques to managerial problems is referred to as a(n) _____.

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Quiz 2: The Evolution of Management Thinking