CASE
Scenario - Kandi Apple
The continuing development and improvement of computer information systems has made a powerful impression on Kandi Apple, CEO of Merry-Go-Rounds (MGR). The current computer system at MGR is seven years old, and while still highly useful and reliable, Kandi is wondering if a new system would be more efficient and more useful. Kandi recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Kandi can use any of the following techniques, EXCEPT
A) education and communication.
B) participation in designing the system.
C) negotiation.
D) coercion.
E) all of these can be used.

Question

Quizplus · Accepted Answer

Coercion is generally not a recommended technique for overcoming resistance to change, as it can lead to resentment and lack of genuine buy-in from employees.

CASE Scenario - Kandi Apple