Bryan is a team leader at Harris Technology. He usually tries to resolve conflict by referring the problem to a third party, such as his boss. This style of conflict resolution is known as
A) arbitration.
B) mediation.
C) bargaining.
D) superordinate goals.
E) negotiation.

Question

Quizplus · Accepted Answer

Bryan's style of conflict resolution, where he refers the problem to a third party, is an example of mediation. Mediation involves bringing in a neutral third party to help facilitate a resolution between conflicting parties. This is different from arbitration, which involves the third party making a binding decision, bargaining, which involves each party trying to negotiate the best outcome for themselves, and superordinate goals, which involves finding a common goal that requires the parties to work together. Negotiation is a broader term that can include all of these methods.

Bryan Is a Team Leader at Harris Technology