__________ is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs.
A) Engineering
B) Total quality management
C) Outsourcing
D) Culture
E) Diversity

Question

Quizplus · Accepted Answer

Total quality management is a philosophy or approach that seeks to ensure that every step of a business's operations is focused on enhancing quality and efficiency. It is an organization-wide commitment to continuous improvement, with the goal of achieving customer satisfaction, teamwork, and cost savings. This approach seeks to involve all employees in the process of identifying and addressing problems, with the goal of creating a culture of continuous improvement. This can involve measures such as statistical process control, benchmarking, and customer surveys to identify areas for improvement.

__________ Is a Philosophy of Organization-Wide Commitment to Continuous Improvement