The control "system" at Quality Corporation is based on the culture of the organization and norms that develop in the individual work teams. This is an example of
A) bureaucratic control.
B) decentralized control.
C) organizational control.
D) feedback control.
E) none of these.

Question

Quizplus · Accepted Answer

Decentralized control refers to empowering lower-level employees and work teams to make decisions and control their own work processes, which is exemplified by the culture and norms at Quality Corporation. Bureaucratic control involves strict rules and procedures, organizational control refers to the use of formal systems and processes to manage the organization, and feedback control involves monitoring performance and making adjustments based on results.

The Control "System" at Quality Corporation Is Based on the Culture