When a customer makes a purchase over the Internet, the only communication that is important is sending them a thank you and acknowledgment of the order.

Question

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While sending a thank-you and acknowledgment of the order is important, there may be other important communication such as shipping updates, potential delays, or follow-up surveys. Additionally, good customer service may involve responding to any questions or concerns the customer may have during or after the purchase process.

When a Customer Makes a Purchase Over the Internet, the Only