In handling objections during the sales call, Jasmine (the salesperson) will let the customer talk about his or her fears or worries, then relate the experience of a similar customer and how the brand Jasmine is selling met those worries. This approach is called the:
A) compensation method
B) "feel, felt, found" method
C) head-on method
D) indirect method

Question

Quizplus · Accepted Answer

The "feel, felt, found" method involves acknowledging the customer's concerns, sharing a story or experience of a similar customer who initially felt the same way, and then explaining how the product or service helped them overcome those concerns. This approach helps to build rapport, empathy, and credibility with the customer.

In Handling Objections During the Sales Call, Jasmine (The Salesperson)