In dealing with a negative situation, if company leaders try to convince the public the firm is not responsible and the predicament could not have been foreseen, the company is using excuses as a form of impression management.

Question

Quizplus · Accepted Answer

Excuses are a common form of impression management where individuals or companies attempt to deflect responsibility or blame during a negative situation. By suggesting that the situation could not have been foreseen or that the company is not responsible, leaders are attempting to maintain a positive image and reputation. However, this approach can often be seen as insincere or lacking accountability, which can further damage the company's reputation.

In Dealing with a Negative Situation, If Company Leaders Try