Because part of health care delivery is customer service, health care employees are encouraged to develop a positive customer focus by doing all of the following EXCEPT:
A) Identify customers by name.
B) Greet each customer with a smile
C) Provide assistance if there is a need.
D) Do not return patient phone calls if the employee does not have the answer to their question.
Correct Answer:
Verified
Q14: In which of the following ways is
Q15: The period of time, also known as
Q16: To make an employee familiar with his
Q17: To maintain the RHIT credential, the professional
Q18: The first item on the monthly HIM
Q20: Continuing education is critical for coding employees.
Q21: Throughout employment there are new processes, changes,
Q22: Many facilities require a training session before
Q23: The _ includes a continuing education requirement
Q24: Patient health information should be _ in
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