The buffer in a bad-news message to employees should
A) explain the organization's side of the story.
B) mention reader benefits related to the reasons for the denial.
C) provide information about an alternative if one exists.
D) be a neutral or positive statement that transitions to the reasons for the bad news.

Question

Quizplus · Accepted Answer

A buffer in a bad-news message to employees should be a neutral or positive statement that transitions smoothly to the reasons for the bad news. This helps in reducing the impact of the bad news and preparing the employees for the message that follows. The other options may be relevant in certain situations, but they are not the primary purpose of a buffer in a bad-news message.

The Buffer in a Bad-News Message to Employees Should