Although businesses may find complaints about their products and services on sites such as Twitter and Facebook, wise businesses should never respond to such complaints in the cyber world.

Question

Quizplus · Accepted Answer

Wise businesses should respond to complaints on social media in a timely and professional manner, addressing the issue and offering a solution. Ignoring or deleting complaints can escalate the issue and damage the company's reputation.

Although Businesses May Find Complaints About Their Products and Services