Question 1

Describe your use of explicit knowledge when you prepare for an examination. Do you also use tacit knowledge regarding this activity? Explain.

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Question 2

What is "knowledge" and "knowledge management?"

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Question 3

Discuss the balanced scorecard.

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Question 4

Draw a picture that illustrates the contrast between the two approaches to knowledge management that are discussed in our text. Then explain how your picture shows the difference between the two approaches.

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Question 5

Take a position relative to this statement: "The more data a manager has, the better his or her decision making will be. The more, the better!" Defend your position.

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Question 6

Describe each subsystem of management control systems.

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Question 7

Customer relationship management (CRM) systems help companies track customers' interactions with the firm and allow employees to call up a customer's past sales and service records, outstanding orders, or unresolved problems.

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CRM systems are designed to track customer interactions and provide employees with relevant customer information.

Question 8

Realizing that managers spend about 80 percent of their time exchanging information, develop and defend your own theory or strategy for managing knowledge.

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Question 9

Draw and explain the feedback control model.

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Question 10

Explain the evolution of organizational applications of information technology.

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Question 11

Discuss transaction processing systems and give an example of how a company utilizes the system.

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Question 12

One effect of IT on organization design is overall growth in size from the hiring of technical personnel.

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Question 13

Define and explain the Web 2.0 tools: A blog, A wiki, and social networking.

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Question 14

With a network structure, most activities are outsourced, so that different companies perform the various functions needed by the organization.

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In a network structure, companies collaborate and work together to perform various functions needed by the organization, rather than outsourcing them to different companies.

Question 15

Contrast the two approaches for explicit knowledge management against two approaches for tacit knowledge management.

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Question 16

Compare executive information systems and decision support system.

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Question 17

An important aspect of the EIS is supply chain, which means managing the sequence of suppliers and purchasers covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

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Question 18

What is the information reporting system? Give on example.

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Question 19

Describe the ERP systems.

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Question 20

How can information technology be used as a strategic weapon in business today?

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Quiz 8: Using It for Coordination and Control