Patrick is a manager at AirTran airlines customer service department. He has a gut feeling that the number of calls people working on Saturday mornings needs to increase, but he can't prove that a problem exists. What tool is Patrick using?
A) Rational decision making
B) Intuitive problem identification
C) Gathering information
D) Learning to connect the dots

Question

Quizplus · Accepted Answer

Patrick is using his intuition to identify a potential problem. He does not have concrete evidence or data to support his gut feeling, which is the essence of intuitive problem identification. Rational decision making involves making logical, well-informed decisions using data and analysis. Gathering information is a step in the decision-making process where one gathers data to inform their decision. Learning to connect the dots is a skill that involves seeing patterns and connections between various pieces of information to make better decisions.

Patrick Is a Manager at AirTran Airlines Customer Service Department