Question 1

Root cause analysis is a systematic approach to finding out what the "true" or root cause of a problem is instead of continuing to address symptoms of the problem.

Accepted Answer

Root cause analysis is specifically designed to identify the underlying cause of a problem or issue rather than simply treating symptoms, making option A correct.

Question 2

Escalating commitment refers to the tendency to drop a project at the first sign of problems.

Accepted Answer

Escalating commitment refers to the tendency to continue investing time, money, and resources into a failing project or course of action, even when it becomes clear that it's not working.

Question 3

The first step to determine good alternative solutions is to research on the Internet.

Accepted Answer

The first step to determine good alternative solutions is to clearly define the problem or goal, as understanding the issue at hand is crucial before researching solutions.

Question 4

Patrick is a manager at AirTran airlines customer service department. He has a gut feeling that the number of calls people working on Saturday mornings needs to increase, but he can't prove that a problem exists. What tool is Patrick using?

Accepted Answer

Patrick is using his intuition to identify a potential problem. He does not have concrete evidence or data to support his gut feeling, which is the essence of intuitive problem identification. Rational decision making involves making logical, well-informed decisions using data and analysis. Gathering information is a step in the decision-making process where one gathers data to inform their decision. Learning to connect the dots is a skill that involves seeing patterns and connections between various pieces of information to make better decisions.

Question 5

One of the best ways to clarify problems, as well as the goals and outcomes desired from a solution, is to _____.

Accepted Answer

The answer of One of the best ways to clarify...

Question 6

A radio DJ made an inappropriate comment on air, and the manager had to recognize the problem. She did this by ____.

Accepted Answer

The answer of A radio DJ made an inappropriate comment...

Question 7

Which step of the problem solving process is defined by the statement "Grasp the true nature of the problem"?

Accepted Answer

Diagnosing the problem is the step that involves grasping the true nature of the problem, in order to understand the causes and effects of the issue. This step is critical to ensuring that any solutions developed are addressing the root cause of the problem and not just addressing symptoms.

Question 8

A manager's primary job is to schedule shifts.

Accepted Answer

A manager's job includes a wide range of responsibilities such as overseeing operations, managing staff, setting goals, reviewing financial reports, ensuring customer satisfaction and more. While scheduling shifts may be a part of their job, it is not their primary task.

Question 9

To get a grasp on the true nature of a problem, you have to take on the role of a detective.

Accepted Answer

Taking on the role of a detective helps in gathering information, analyzing data, and finding the root cause of the problem, which is essential in understanding its true nature.

Question 10

The first stage of problem solving is to define the problem.

Accepted Answer

Defining the problem is the crucial initial step in problem-solving.

Question 11

A straightforward three-stage process for problem solving is sometimes called a ___ approach.

Accepted Answer

The three-stage process for problem solving involves analyzing the problem (analytical), developing potential solutions and selecting the best one (rational), and implementing and evaluating the solution (analytical and rational). Therefore, the best choice is D, which encompasses both rational and analytical.

Question 12

Tara is a manager at an insurance company. One of the simple problems she has is knowing when to reorder paper when inventory drops. How should she do this?

Accepted Answer

Setting up an automatic reorder when inventory hits a certain level is the most efficient and practical option. This way, Tara doesn't have to keep track of inventory levels manually and can avoid overstocking or running out of paper.

Question 13

A manager's primary job is ____.

Accepted Answer

The answer of A manager's primary job is ____.
...

Question 14

Sean has decided to take an immediate solution to a problem that is only 80% effective instead of waiting five months for a solution that is 100% effective. Sean is satisficing.

Accepted Answer

Satisficing refers to making a decision that is satisfactory or acceptable, even if it is not the best or optimal solution. In this case, Sean is choosing the 80% effective solution instead of waiting for the 100% effective solution, which may be the optimal solution but is not practical or satisfactory in his current situation.

Question 15

Brainstorming uses email to communicate group ideas over time to come up with a wide range of creative ideas.

Accepted Answer

Brainstorming typically involves real-time, interactive sessions where group members share ideas spontaneously, rather than using email to communicate ideas over time.

Question 16

An important aspect of collaborative problem solving is devoting time to talking ____.

Accepted Answer

When collaborating to solve a problem, it is important to take the time to discuss the outcomes that others want. This can help everyone understand each other's perspectives and priorities, and can ultimately lead to a more effective solution. Discussing the corporate environment or other people's lives may not be directly relevant to the problem at hand, and discussing the timeline should be done once everyone has a clear understanding of the problem and potential solutions.

Question 17

The innovator style likes to challenge basic assumptions to discover new alternatives.

Accepted Answer

The statement accurately describes the innovator style, which is characterized by a willingness to question current beliefs and practices and to explore innovative solutions. Innovators are known for their creativity, curiosity, and desire to challenge basic assumptions in order to discover new alternatives.

Question 18

____ basically means the process of taking corrective action to meet objectives and achieve desired results.

Accepted Answer

Problem solving is the process of taking corrective action to meet objectives and achieve desired results.

Question 19

_____ means using your experience and judgement to make a decision.

Accepted Answer

Intuitive problem identification involves using your experience and judgement to quickly identify a problem or issue without necessarily gathering all available information or analyzing it in depth.

Question 20

Mark was appointed the role of devil's advocate for a group discussion about which color is best for the magazine cover the group is working on. Based on his position, he purposely comes up with reasons why someone else's chosen color is not good.

Accepted Answer

Mark's role as devil's advocate is to challenge the group's assumptions and ideas by presenting counterarguments. In this case, he would purposely come up with reasons why a certain color is not the best choice for the magazine cover.

Quiz 5: Creative Problem Solving