Question 1

Many people understand that cold, hard facts are not enough to convince someone to change.

Accepted Answer

False

Question 2

The target of change is the individual or group that wants the behavioral change to happen.

Accepted Answer

The target of change is the individual or group whose behavior, attitudes, or skills are the focus of change, not necessarily the ones wanting the change to happen.

Question 3

Ineffective leaders of social movements are highly skilled at giving people hope and faith that change is possible.

Accepted Answer

Ineffective leaders typically struggle to inspire hope and faith in their followers, which are crucial for motivating and sustaining engagement in social movements. Effective leaders are the ones skilled at giving people hope and faith that change is possible.

Question 4

When an individual is attempting significant behavioral change, it is helpful to understand that the mind and body go through stages.

Accepted Answer

This is true. The stages of change model, developed by James Prochaska and Carlo DiClemente, identifies five stages: precontemplation, contemplation, preparation, action, and maintenance. Understanding these stages can help individuals and professionals better navigate the process of behavior change.

Question 5

Managers need a systematic checklist to follow that keeps team and organizational efforts moving in the right direction.

Accepted Answer

A systematic checklist can help managers ensure that tasks are completed efficiently and effectively, and that team and organizational goals are being met. It provides a structured approach to managing projects and tasks, and helps to keep everyone on track and focused on the most important objectives.

Question 6

Changing the behavior of people is just as big a challenge in businesses, non-profit organizations, and government agencies as it is in the health-care system.

Accepted Answer

Changing human behavior is a challenging task in any field, including businesses, non-profit organizations, government agencies, and the health-care system. It requires understanding human psychology, motivations, and factors that influence behavior, as well as strategic planning and effective communication to encourage and sustain lasting change.

Question 7

People have to ________ and emotionally let go of the old before they can embrace the new.

Accepted Answer

The word "psychologically" best fits the sentence as it refers to the mental or emotional state of a person. The sentence is about letting go of old beliefs, habits or memories on an emotional level before adapting to the new changes. Option A, "physically" does not make sense as it refers to the body rather than the mind, and Option B, "traditionally" is not relevant to the context of the sentence. Therefore, the correct answer is C.

Question 8

What is/are the key(s) to changing thinking and behavior?

Accepted Answer

All of these factors are important keys to changing thinking and behavior. A positive emotional attractor can help motivate individuals to adopt new behaviors, while supportive relationships can provide encouragement and accountability. Repetition of new behaviors is also crucial for creating new habits and making sustainable changes.

Question 9

Rather than looking at a situation from the viewpoint of what is wrong and who is to blame for it, appreciative inquiry takes a more negative approach.

Accepted Answer

Appreciative inquiry takes a positive approach, focusing on what is working well and exploring ways to build on strengths and successes rather than identifying problems and assigning blame.

Question 10

Many people wanting to change can spend a significant amount of time, even many years, in precontemplation.

Accepted Answer

The answer of Many people wanting to change can spend...

Question 11

Employees might worry that a change in work procedures will mean an end to ________ among their work group.

Accepted Answer

Camaraderie refers to the feeling of closeness and teamwork that exists among coworkers. If employees are worried about changes to work procedures, they may fear that the sense of camaraderie within their work group will be lost. Naps, snack time, and socializing are not essential to the concept of camaraderie.

Question 12

What does a new beginning mean?

Accepted Answer

A new beginning typically represents a sense of renewal, optimism and excitement towards a fresh start. Option A may be a prerequisite for a new beginning, but it does not define what a new beginning means. Option B is not associated with positive energy and therefore does not best represent a new beginning. Option D is incorrect as at least option C is an accurate description of what a new beginning means.

Question 13

One of your most important challenges as a manager will be to keep people focused on adaptive change to meet the demands of a turbulent and rapidly changing world.

Accepted Answer

As a manager, one of the most important challenges is to keep people focused on adaptive change to meet the demands of a fast-changing world. This involves encouraging a mindset of continuous learning, innovation, and adaptation to stay relevant in the market.

Question 14

A manager can help an employee accept change by helping that person deal with the emotions associated with the ending and the sense of loss.

Accepted Answer

A manager can play an important role in supporting employees through changes by recognizing and addressing the emotional impact that change can have on individuals. Helping employees deal with the loss and uncertainty associated with change is a key part of managing change effectively.

Question 15

Managers who try to bypass the first four stages of grief and get people to accept changes without grieving the endings often _______.

Accepted Answer

When managers try to bypass the first four stages of grief, they are not addressing the emotional impact of change on employees. This can lead to employees feeling resentful and resistant to change, ultimately resulting in the failure of change efforts. Therefore, the best choice is C, as trying to bypass the stages of grief will likely lead to failure in change efforts.

Question 16

The brutal reality is that, for most people, _____ is remarkably difficult.

Accepted Answer

Change can be particularly challenging and uncomfortable for many individuals, as it often involves stepping outside of one's comfort zone and facing uncertainty. This can lead to resistance and difficulty in adapting to new situations or circumstances.

Question 17

What type of reaction might you expect from an individual when changes are imposed from outside?

Accepted Answer

When changes are imposed from outside, individuals may have a strong emotional reaction as they feel their autonomy and control are being challenged. They may feel stressed, anxious, or angry, which can lead to resistance or opposition to the changes.

Question 18

What doesn't a new beginning necessarily mean?

Accepted Answer

The answer of What doesn't a new beginning necessarily mean?
...

Question 19

In organizations, changes in job design, technology, or structure may mean that some people will no longer have the same type of _____ or ____ they once had.

Accepted Answer

Changes in job design, technology, or structure often affect roles and hierarchies within an organization, leading to shifts in power and prestige for certain positions.

Question 20

What does changing behavior always depend on?

Accepted Answer

Changing behavior often depends on altering people's emotions about a situation, as emotions can significantly influence decision-making and actions.

Quiz 17: Managing Personal and Organizational Change