There were quality-control issues with one toaster model that was being made in the factory. As part of the problem-solving process, teams of employees were formed to discuss the challenge and suggest solutions. The toaster production problem was solved, but more important, what aspect of the workplace did this process help to improve?
A) increasing productivity
B) humanizing the workplace
C) standardizing the workplace
D) creating pride in the workplace

Question

Quizplus · Accepted Answer

The process of forming teams to discuss and solve quality-control issues humanized the workplace by involving employees in problem-solving and decision-making processes, which can improve employee satisfaction and engagement.

There Were Quality-Control Issues with One Toaster Model That Was