Which of the following is NOT true in reference to the concept of total quality management in the manufacturing industry?
A) It was promoted as the solution for the productivity and quality problems of management.
B) It emphasized quality control through communication and teamwork.
C) It was believed to have the potential for increased worker participation and workplace democracy.
D) Research showed that it was a valuable tool for enhancing workers' skills and participation.

Question

Quizplus · Accepted Answer

The statement "Research showed that it was a valuable tool for enhancing workers' skills and participation" is not entirely accurate. While some studies have shown improvements in worker participation and skills, others have been inconclusive or have shown mixed results. Therefore, it cannot be stated definitively that TQM is always a valuable tool for enhancing workers' skills and participation.

Which of the Following Is NOT True in Reference to the Concept