Susan places an order for printer ink cartridges from an office supply firm. A majority of the cartridges were found to be defective. In spite of repeated queries to the supply firm, Susan had to deal with poor customer service. The experience led Susan in believing that the firm is not a reliable supplier. This reflects the _____ component of her attitude about the supply firm.

Question

Quizplus · Accepted Answer

The Answer of Susan places an order for printer ink cartridges from an office supply firm. A majority of the cartridges were found to be defective. In spite of repeated queries to the supply firm, Susan had to deal with poor customer service. The experience led Susan in believing that the firm is not a reliable supplier. This reflects the _____ component of her attitude about the supply firm.

Susan Places an Order for Printer Ink Cartridges from an Office