Question 1

Eufronio is the CEO of a company. Each morning he gets information related to the industrial environment and the strategies used by his company's competitors. This helps him in making informed decisions for his company. The type of system he is using is a(n):

Accepted Answer

An executive support system (ESS) is a quick-reference, easy-access application of information systems specially designed for instant access by upper-level managers. The ESS uses a wide range of both internal information and external sources, such as industry reports, global economic forecasts, and reports on competitors'capabilities.

Question 2

In _____, people work at home on their computers and communicate with colleagues and coworkers using electronic media.

Accepted Answer

Telecommuting is the label given to a new digital cottage industry. In telecommuting, people work at home on their computers and communicate with colleagues and coworkers using electronic media.

Question 3

Boeing's information system shares quality control information with its suppliers. This is an example of a(n):

Accepted Answer

Extranets allow outsiders limited access to a firm's intranet. The most common application allows buyers to enter the seller's system to see which products are available for sale and delivery, thus providing product availability information quickly to outside buyers.

Question 4

Which of the following is an example of upward communication in organizations?

Accepted Answer

A leave application sent by a team member to the team manager is an example of upward communication. Upward communication consists of messages from subordinates to superiors.

Question 5

Which of the following is a characteristic of intranets?

Accepted Answer

Intranet refers to a communication network similar to the Internet but operating within the boundaries of a single organization.

Question 6

Graham, Jed, and Clara, the three production managers at Ged Inc. get together every month to discuss the productivity of their respective teams and ways of improving the same. Which of the following is best exemplified in the given scenario?

Accepted Answer

The given scenario best exemplifies horizontal communication.Horizontal communication involves colleagues and peers at the same level of an organization.

Question 7

A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers. The marketer needs to use a(n) _____ system which has detailed information about the seasons during which theaters receive the most number of viewers.

Accepted Answer

Decision support systems (DSSs) are interactive systems that locate and present information needed to support the decision-making process.

Question 8

Decentralized networks tend to perform better when a group's task is _____.

Accepted Answer

When a task is complex and nonroutine, decentralized networks tend to be most effective because open channels of communication permit more interaction and a more efficient sharing of relevant information.

Question 9

Bill, the HR manager at Esposito Inc., compiles the company newsletter and in the process coordinates with the managers of other departments. The communication seen in this scenario best exemplifies:

Accepted Answer

The communication seen in the scenario best exemplifies horizontal communication. Horizontal communication is communication that flows laterally within the organization; involves colleagues and peers at the same level of the organization and may involve individuals from several different organizational units.

Question 10

Which of the following is considered to be a form of personal electronic technology?

Accepted Answer

A laptop is an example of personal digital technology.In recent years, the nature of organizational communication has changed dramatically, mainly because of breakthroughs in personal electronic communication technology, and the future promises even more change.

Question 11

A company blog at Wegmans gathers information from a group of people on a topic. For example, everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations. This is an example of a(n) _____ communication network.

Accepted Answer

The all-channel communication network, the most decentralized, allows a free flow of information among all group members.

Question 12

Which system is typically used by online retailers to take orders from customers?

Accepted Answer

Transaction-processing systems (TPSs) are applications of information processing for basic day-to-day business transactions. Customer order taking by online retailers, approval of claims at insurance companies, receipt and confirmation of reservations by airlines, payroll processing and bill payment at almost every company-all are routine business processes.

Question 13

Businesses are using social media in new ways to communicate. Passengers using the services of Delta can buy tickets on Delta's Facebook page. This is a change in _____ systems.

Accepted Answer

Transaction-processing systems (TPSs) are applications of information processing for basic day-to-day business transactions. Customer order taking by online retailers, approval of claims at insurance companies, receipt and confirmation of reservations by airlines, payroll processing and bill payment at almost every company-all are routine business processes.

Question 14

Which of the following statements about the grapevine is true?

Accepted Answer

The grapevine is an informal communication network that can permeate an entire organization.

Question 15

Which of the following is a characteristic of vertical communication?

Accepted Answer

Vertical communication refers to communication that flows up and down an organization, usually along formal reporting lines; takes place between managers and their superiors and subordinates and may involve several different levels of the organization

Question 16

KFC used Facebook, Twitter, and the KFC website to introduce 18- to 25-year-olds to Colonel Sanders, the founder of KFC. In this scenario, KFC used a(n) _____.

Accepted Answer

KFC has used social media. Forms of social media such as Twitter and Facebook often mimic the traditional grapevine.

Question 17

Manish is giving a party at his home and has put together a complete plan for the event. He has chosen to invite eleven people to the party. Which type of network would be most effective in communicating the invitations?

Accepted Answer

In the given scenario the wheel pattern of communication would be most effective as Manish has all the details about the party. In the wheel pattern communication network, all communication flows through one central person, who is probably the group's leader. In a sense, the wheel is the most centralized network because one person receives and disseminates all information.

Question 18

Which of the following shows the correct order, from the simplest, most basic data, to the most sophisticated and highly aggregated data?

Accepted Answer

TPS, MIS, DSS, ESS is the correct order of information systems, from the simplest, most basic data, to the most sophisticated and highly aggregated data.

Question 19

Centralized networks perform with greater efficiency and accuracy when a task is _____.

Accepted Answer

When a group's task is relatively simple and routine, centralized networks tend to perform with greatest efficiency and accuracy.

Question 20

When is downward communication most likely to occur?

Accepted Answer

Downward communication occurs when information flows down the hierarchy from superiors to subordinates. The typical content of these messages is directives on how something is to be done, the assignment of new responsibilities, performance feedback, and general information that the higher-level manager thinks will be of value to the lower-level manager.

Quiz 12: Communication in Organizations

Eufronio is the CEO of a company. Each morning he gets information related to the industrial environment and the strategies used by his company's competitors. This helps him in making informed decisions for his company. The type of system he is using is a(n) :