In the television show Mad Men, Roger has more experience in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. In this scenario, Don is the:
A) formal leader.
B) informal leader.
C) task specialist.
D) maintenance specialist.
E) veteran.

Question

Quizplus · Accepted Answer

An informal leader is a person who engages in leadership activities but whose right to do so has not been formally recognized. Informal leaders are quite powerful because they draw from referent or expert power.

In the Television Show Mad Men, Roger Has More Experience