Question 1

Helen feels that it is possible for a trained monkey to do the job of her workers. Which researcher's viewpoint is she espousing?
A) Max Hawthorne
B) Chester Barnard
C) Frederick Taylor
D) Abraham Maslow

Accepted Answer

Helen is espousing Frederick Taylor's viewpoint, which focused on scientific management and viewed workers as replaceable cogs in the production process. Taylor believed in using time and motion studies to increase worker efficiency and suggested that workers could be easily replaced if they were not performing up to standards.

Question 2

Public servants have a responsibility to manage organizational behavior to meet ______.
A) public objectives and community needs
B) public objectives and organizational needs
C) public objectives and personal needs of employees
D) public objectives and to influence people to behave in a particular way

Accepted Answer

Public servants have a duty to manage organizational behavior in a way that aligns with public objectives and meets the needs of the community they serve. This includes managing resources effectively, providing effective services, and ensuring that employees act ethically and responsibly. Meeting organizational needs is also essential, but this should be done in a way that is consistent with public interests. Personal needs of employees may also be taken into account, but only to the extent that they do not conflict with public objectives. Finally, public servants may seek to influence people's behavior, but this should be done in a way that is ethical and serves the public interest.

Question 3

Organizational behavior provides the ______ for managing human behavior in organizations.
A) strategies
B) rationale
C) goals
D) purpose

Accepted Answer

A

Question 4

Which of the following management functions involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?
A) coordination
B) representation
C) leadership
D) monitoring

Accepted Answer

The function described involves representing and advocating for the work unit to supervisors and external stakeholders. Coordination involves bringing different parts of the work unit together, leadership involves inspiring and guiding the work unit, and monitoring involves tracking progress and evaluating performance.

Question 5

The ______ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.
A) U.S. Office of Personnel Management
B) U.S. Office of Management & Budget
C) U.S. Office of Special Counsel
D) U.S. Department of Education

Accepted Answer

The U.S. Office of Personnel Management (OPM) is responsible for managing the civil service of the federal government. It conducts studies and provides guidance on human resources management within public organizations, which includes understanding what is necessary for these organizations to act effectively and responsibly.

Question 6

Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?
A) supervision
B) budgeting
C) representation
D) external awareness

Accepted Answer

Joe is engaging in the management function of external awareness by researching external issues and trends that could affect the work unit. This involves staying informed about factors outside the organization that could impact its operations and being proactive in addressing them.

Question 7

Theory Y characterizes people as ______.
A) motivated solely by money
B) lazy and uninvolved
C) inherently worthwhile
D) complex and difficult to understand

Accepted Answer

Theory Y characterizes people as inherently worthwhile, capable of self-direction and self-control, and motivated by higher-level needs such as self-esteem, self-actualization, and achieving personal goals. This theory assumes that employees enjoy their work and will be more productive if they are given autonomy and opportunities for creativity and self-expression.

Question 8

Which of the following researchers explored the importance of organizational culture?
A) Edgar Schein
B) Peter Drucker
C) Margaret Wheatley
D) Frederick Taylor

Accepted Answer

Edgar Schein is regarded as one of the most prominent researchers in the field of organizational culture. He developed a model of organizational culture and conducted extensive research on the impact of culture on organizational behavior and performance. Peter Drucker is more known for his work on management and leadership, while Margaret Wheatley's focus is on the study of human behavior in organizations, and Frederick Taylor is known for his work on scientific management.

Question 9

Which of the following management functions involves self-knowledge and awareness of the impact on others?
A) interpersonal sensitivity
B) communication
C) representation
D) monitoring

Accepted Answer

Interpersonal sensitivity involves understanding one's own emotions, thoughts, and behaviors, as well as recognizing and responding to others' emotions and reactions. It is a key aspect of effective management and leadership.

Question 10

Which of the following questions should you ask when analyzing individual employee behavior in public organizations?
A) Do employees feel like part of a team?
B) Do workers understand the underlying values of the mission of the unit?
C) Are the appropriate equipment, technology, and supplies available?
D) Is the unit receiving adequate funding and central agency support?

Accepted Answer

The answer of Which of the following questions should you...

Question 11

Which of the following is a what of the management function?
A) strategic view
B) broad perspective
C) leadership
D) monitoring

Accepted Answer

Monitoring is a management function that involves overseeing and ensuring that tasks and activities are being completed as planned.

Question 12

Organizational behavior emphasizes ______.
A) human behavior and individual values
B) individual values and organizational structures
C) organizational structures and organizational values
D) organizational values and human behavior

Accepted Answer

Organizational behavior is primarily concerned with understanding and managing human behavior within organizations. This involves studying individual values, attitudes, and behaviors, as well as group dynamics and organizational structures. However, the emphasis is on human behavior and how it affects organizational effectiveness and performance. Organizational values and structures are important factors to consider, but they are not the primary focus of organizational behavior. Therefore, choice A is the best answer.

Question 13

Martha has specialized expertise in agency programs and operations. Which of the following effective management characteristics was she most likely hired for?
A) interpersonal sensitivity
B) technical competence
C) action orientation
D) strategic view

Accepted Answer

Martha's specialized expertise in agency programs and operations indicates that she was most likely hired for her technical competence, which refers to the knowledge, skills, and abilities required to perform specific tasks or functions within an organization.

Question 14

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ______ level.
A) individual
B) group
C) organizational
D) systems

Accepted Answer

Evaluating whether resources are tracked and allocated to areas of high need is an analysis on the organizational level, which focuses on the overall functioning and effectiveness of the organization as a whole. This level looks at how resources are allocated across departments or functions and helps identify areas that may need additional support or resources.

Question 15

The finding that people change their behavior when they know they are being observed is known as the ______.
A) Hawthorne finding
B) Hawthorne effect
C) Hawthorne works
D) Hawthorne results

Accepted Answer

The Hawthorne effect refers to the phenomenon where individuals modify their behavior when they know they are being observed. It is named after a series of experiments conducted at the Hawthorne Works factory in the 1920s and 1930s, where it was observed that workers increased their productivity simply because they knew they were being studied.

Question 16

Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance. Which of the following levels of analysis is she engaging in?
A) individual
B) group
C) organizational
D) systems

Accepted Answer

The answer of Sarah is trying to evaluate whether her...

Question 17

Rensis Likert refers to managers as the ______.
A) focal point
B) trend setter
C) leader
D) linking pin

Accepted Answer

Rensis Likert is best known for his linking pin model, which emphasizes the importance of middle managers as linking pins between upper management and lower-level employees. Therefore, the best choice is D, linking pin.

Question 18

Evaluating whether the unit is receiving an adequate funding and central agency support is analysis on the ______ level.
A) individual
B) group
C) organizational
D) systems

Accepted Answer

The answer of Evaluating whether the unit is receiving an...

Question 19

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ______.
A) Kurt Lewin
B) Douglas McGregor
C) Frederick Taylor
D) Chester Barnard

Accepted Answer

The understanding that people are more likely to carry out decisions they helped to make is known as the "Zeigarnik effect" and is based on the research of Kurt Lewin.

Question 20

Jason believes he should focus on the strength, resilience, and vitality of his workers. He is most likely influenced by which researcher?
A) Frederick Taylor
B) Martin Seligman
C) Sigmund Freud
D) Robert Waterman

Accepted Answer

Martin Seligman is known for his research on Positive Psychology, which focuses on enhancing positivity and well-being, including the strengths and resilience of individuals. This aligns with Jason's belief in focusing on the strength, resilience, and vitality of his workers.

Quiz 1: Organizational Behavior As a Way of Thinking and Acting

Helen feels that it is possible for a trained monkey to do the job of her workers. Which researcher's viewpoint is she espousing?

Public servants have a responsibility to manage organizational behavior to meet ______.

Organizational behavior provides the ______ for managing human behavior in organizations.

Which of the following management functions involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?

The ______ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.

Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?

Theory Y characterizes people as ______.

Which of the following researchers explored the importance of organizational culture?

Which of the following management functions involves self-knowledge and awareness of the impact on others?

Which of the following questions should you ask when analyzing individual employee behavior in public organizations?

Which of the following is a what of the management function?

Organizational behavior emphasizes ______.

Martha has specialized expertise in agency programs and operations. Which of the following effective management characteristics was she most likely hired for?

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ______ level.

The finding that people change their behavior when they know they are being observed is known as the ______.

Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance. Which of the following levels of analysis is she engaging in?

Rensis Likert refers to managers as the ______.

Evaluating whether the unit is receiving an adequate funding and central agency support is analysis on the ______ level.

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ______.

Jason believes he should focus on the strength, resilience, and vitality of his workers. He is most likely influenced by which researcher?