The degree of recipient participation in the production of a service is called:
A) programming.
B) design.
C) customer involvement.
D) pie slicing.

Question

Quizplus · Accepted Answer

Customer involvement refers to the degree of recipient participation in the production of a service. Programming and design are related to creating or designing the service, while "pie slicing" is not a relevant term in service operations.

The Degree of Recipient Participation in the Production of a Service