Value creation is the reason for a firm's very existence.
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Q14: When performance perceptions are more positive than
Q15: Attribution theory proposes that consumers enter into
Q16: Product turnover refers to the number of
Q18: Meaning transference begins with culture.
Q19: Consumer satisfaction is a mild,positive emotional state
Q20: Temporal factors, antecedent conditions, and the physical
Q21: Desired expectations are expectations about what a
Q22: Normative expectations are expectations of what a
Q23: An important issue in satisfaction theory is
Q24: If performance perceptions exactly match what was
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