Q21: Desired expectations are expectations about what a
Q22: Normative expectations are expectations of what a
Q23: An important issue in satisfaction theory is
Q24: If performance perceptions exactly match what was
Q25: An inequitable exchange can occur when a
Q27: Consumer expectations can directly impact satisfaction, but
Q28: According to the expectancy/disconfirmation theory of consumer
Q29: According the expectancy/disconfirmation theory, expectations can only
Q30: Performance perceptions can directly influence consumer satisfaction
Q31: Expectations may be thought of as preconsumption
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