Confirmation refers to the extent that consumers believe the processes involved in processing a transaction and handling a complaint is fair.
Correct Answer:
Verified
Q10: Switching is a possible postconsumption behavior.
Q11: One suggestion for handling consumer complaints effectively
Q11: Complaining behavior occurs when a consumer actively
Q12: Complaining is a type of postconsumption behavior.
Q13: Some dissatisfied customers retaliate in the form
Q13: Positive WOM occurs when consumers spread information
Q16: The worst thing a company can do
Q17: In extreme cases, the negative WOM attached
Q18: Loyalty is a postconsumption affective reaction.
Q19: One suggestion for handling consumer complaints effectively
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