One suggestion for handling consumer complaints effectively is to show empathy for the customer's situation.
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Q6: Less than half of customers experiencing some
Q7: Consumers who experience anger in response to
Q8: Satisfaction, joy, anger, and frustration are examples
Q10: Switching is a possible postconsumption behavior.
Q11: Complaining behavior occurs when a consumer actively
Q12: Complaining is a type of postconsumption behavior.
Q13: Some dissatisfied customers retaliate in the form
Q13: Positive WOM occurs when consumers spread information
Q14: Confirmation refers to the extent that consumers
Q16: The worst thing a company can do
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