Correctly using a patient's name during conversation is important.Which of the following is the correct way to address a new patient?
A)Patients who are older than the staff should not be addressed by their first names.
B)One should use the patient's title (Mr. ,Mrs. ,Ms. ,or Dr. )and last name,unless requested by the patient to do otherwise.
C)Use the patient's first name to convey a friendly atmosphere in the office.
D)Call the patient Madam or Sir while in the waiting room to maintain his/her privacy.

Question

Quizplus · Accepted Answer

Using the patient's title (Mr., Mrs., Ms., or Dr.) and last name is the most respectful and professional way to address a new patient. It shows that you recognize their status and are treating them with dignity. Using their first name without their permission can be seen as presumptuous, while calling them Madam or Sir may seem overly formal and outdated. Additionally, assuming that an older patient prefers to be addressed by their title instead of their first name can come across as ageist. Always ask the patient how they would like to be addressed and follow their preference.

Correctly Using a Patient's Name During Conversation Is Important