When dealing with an angry patient,_______.
A)involve others in the dispute
B)do not become defensive
C)avoid using humor
D)pass the patient off to another team member

Question

Quizplus · Accepted Answer

Becoming defensive can escalate the situation and make the patient feel unheard. It is important to remain calm and empathetic, actively listen to the patient's concerns, and try to find a solution together. Involving others in the dispute or passing the patient off to another team member can make the patient feel like their concerns are not being taken seriously. Using humor is also not appropriate in this situation as it can come across as insensitive.

When Dealing with an Angry Patient,_______