You have discovered a time-saving method for handling callbacks to patients.You would like to present it to the office manager,but the business office coordinator changes your idea before passing the message on.This barrier to organizational communication is known as:

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Filtering by level is a barrier to organizational communication where a message is changed or distorted as it passes through different levels of the hierarchy. In this scenario, the office manager has a time-saving method to handle callbacks, but the business office coordinator changes the idea before passing it on, which is an example of filtering by level. A lack of trust and openness could be a factor, but it is not explicitly stated in the scenario. The other options, inappropriate span of control and work overload, do not apply to this scenario.

You Have Discovered a Time-Saving Method for Handling Callbacks to Patients.You