Customer satisfaction involves:
A) Pampering the tourist
B) Meeting or exceeding a customer's expectation
C) Anticipating a tourist's every need
D) Ensuring adequate exercise while traveling
Correct Answer:
Verified
Q16: Which of the following movements reflects sense
Q17: Which of the following is a behavioral
Q18: Which of the following is a characteristic
Q19: Which of the following consumer groups is
Q20: Which of the following is mostly to
Q22: Quality assurance in sustainable tourism involves which
Q23: Which of the following is NOT a
Q24: Surveys:
A) Are cost effective
B) Provide detailed descriptions
Q25: Focus groups are a form of:
A) Survey
B)
Q26: Policies necessary to preserve tourism resources should
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