Which of the following is NOT a tool used to gather information about customer satisfaction?
A) Surveys
B) Interviews
C) Focus Groups
D) All of the above
Correct Answer:
Verified
Q18: Which of the following is a characteristic
Q19: Which of the following consumer groups is
Q20: Which of the following is mostly to
Q21: Customer satisfaction involves:
A) Pampering the tourist
B) Meeting
Q22: Quality assurance in sustainable tourism involves which
Q24: Surveys:
A) Are cost effective
B) Provide detailed descriptions
Q25: Focus groups are a form of:
A) Survey
B)
Q26: Policies necessary to preserve tourism resources should
Q27: Market segmentation can help businesses and destinations
Q28: Segmentation assumes that common characteristics will translate
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