Question 1

Which of the following is a NOT an effective form of visitor management?

Accepted Answer

Posting signage that tells visitors what activities are banned is not an effective form of visitor management on its own, as it may not actively manage or influence visitor behavior or flow.

Question 2

A visitor management strategy should:

Accepted Answer

A comprehensive visitor management strategy should take into account the specific characteristics of the destination, the resources that might be under threat, and anticipate future challenges. Therefore, all of the options are important and necessary for a successful plan.

Question 3

Reducing cruise ship access to ports is an example of:

Accepted Answer

Reducing cruise ship access to ports is a way of controlling visitor numbers, as it limits the number of people who can enter a destination at one time.

Question 4

Substitutability allows for which of the following?

Accepted Answer

Substitutability refers to the ability to adapt or replace a resource with something else.

Question 5

Demarketing is used to:

Accepted Answer

Demarketing is a strategy used to decrease demand for a particular product, service or location. This can be achieved by reducing total demand, discouraging specific types of visitors or redistributing visitation to other areas. Therefore, all three choices are correct.

Question 6

The maximum number of tourists that an area is actually able to support is called:

Accepted Answer

The answer of The maximum number of tourists that an...

Question 7

An equitable way of controlling visitor numbers is to:

Accepted Answer

Using a dual pricing structure, where locals pay a lower price than tourists, is a fair way of controlling visitor numbers as it encourages locals to visit the attraction and reduces the burden on tourism. Increasing entrance prices may exclude some visitors who cannot afford it, while decreasing entrance prices may result in overcrowding and overuse of the attraction.

Question 8

Which of the following is NOT a form of substitutability?

Accepted Answer

Congestion-based pricing is a method used to manage demand, particularly in transportation and utilities, by adjusting prices during peak times to encourage use during off-peak times. It does not directly relate to substitutability, which involves replacing one product or service with another. Requiring visitor and/or operational qualification, site hardening, and the construction of physical barriers are all methods that can be used to substitute for direct human presence or intervention, thereby relating to substitutability.

Question 9

Restricting an area to scuba divers who must be qualified to use a marine protected area is an example of:

Accepted Answer

Restricting an area to scuba divers who must be qualified to use a marine protected area is an example of adapting a resource, as it is a management strategy that alters the way a resource (in this case, the marine protected area) is used and accessed in order to protect it.

Question 10

When modifying visitor behavior, an organization must consider all of the following EXCEPT:

Accepted Answer

The answer of When modifying visitor behavior, an organization must...

Question 11

An audio messages that list expected behaviors is a form of:

Accepted Answer

An audio message that lists expected behaviors is a form of communication.

Question 12

The process of transferring knowledge, skills, and habits from one generation to the next is an example of:

Accepted Answer

The process of transferring knowledge, skills, and habits from one generation to the next is known as education.

Question 13

Effective interpretation should include which of the following?

Accepted Answer

Effective interpretation should focus on a clear and easy-to-understand theme that can be followed by the audience. While it may also include communication of rules or translation of languages, it should not prioritize the perspective of any one ethnic group over others.

Question 14

Which of the following is NOT a form of interpretation?

Accepted Answer

Social media likes are not a form of interpretation, but rather a measurement of engagement or popularity on a digital platform. The other options all involve activities or methods used to help visitors understand and engage with a site or topic, which is the purpose of interpretation.

Question 15

In storytelling, when making clear who is performing the action, you are using which of the following?

Accepted Answer

Active language is used to clearly indicate who is performing the action in a sentence, making the storytelling more clear and engaging for the audience. For example, "She kicked the ball" uses active language, while "The ball was kicked by her" uses passive language.

Question 16

For personal services to be effective, guides should do which of the following?

Accepted Answer

All three options (making eye contact, possessing confidence, and telling a compelling story) are important for guides to effectively provide personal services. Making eye contact helps to establish a connection and build trust. Possessing confidence in the subject material helps to instill confidence in the recipient of the service. Telling a compelling story engages the recipient and helps to illustrate the information being provided.

Question 17

Which one of the following is NOT a the goal of the Mindfulness Model?

Accepted Answer

The goal of the Mindfulness Model is to instill a long-term value for the resource, facilitate appropriate behavior, and enhance the visitor experience. Communicating the value statement of the organization is not specifically mentioned as a goal of the model.

Question 18

One of the advantages of MP3 technology within interpretations is:

Accepted Answer

The answer of One of the advantages of MP3 technology...

Question 19

One advantage of permanent signage within interpretation is:

Accepted Answer

The answer of One advantage of permanent signage within interpretation...

Question 20

Supply chain management is the management tools and interventions that regulate the movement and behavior of visitors in a destination, natural area, or attraction

Accepted Answer

Supply chain management refers to the management of the flow of goods and services, including procurement, production, and distribution, not the management of visitor behavior in tourism destinations.

Quiz 12: Visitor Management