Question 1

competing (high assertiveness,low cooperativeness)-most transactions where buyer and seller do not expect to meet again;The input question seems to be referring to a specific conflict management style or negotiation strategy known as "competing," which is characterized by high assertiveness and low cooperativeness. This approach is often used in situations where one party aims to win or achieve their objectives without seeking to cooperate or accommodate the interests of the other party.

Accepted Answer

The answer of competing (high assertiveness,low cooperativeness)-most transactions where buyer...

Question 2

What are the five modes or styles of managing conflict? Give an example which illustrates the relationship between assertiveness and cooperativeness for each mode.

Accepted Answer

The answer of What are the five modes or styles...

Question 3

Which of the following is NOT a distributive negotiation tactic?

Accepted Answer

Cutting costs is not a distributive negotiation tactic. Distributive negotiation tactics typically involve a zero-sum situation where one party's gain is another's loss. Tactics like threats, concessions, promises, and verbal persuasion are aimed at influencing the other party's position, but cutting costs is more related to internal efficiency improvements rather than negotiation tactics with another party.

Question 4

One way to stimulate conflict is to

Accepted Answer

Scarce resources can often lead to conflict as individuals or groups compete for access to them. This can lead to tensions, disagreements, and even violent confrontations.

Question 5

A conflict management style that maximizes assertiveness and minimizes cooperation is called

Accepted Answer

Competing is a conflict management style where the individual seeks to maximize their own goals and needs while not considering the goals and needs of others. It is highly assertive but does not promote cooperation or collaboration.

Question 6

When cooperativeness is low and assertiveness is high the mode of conflict management is ________.

Accepted Answer

The answer of When cooperativeness is low and assertiveness is...

Question 7

A conflict management style that maximizes both assertiveness and cooperation is called

Accepted Answer

Collaborating style aims to maximize both assertiveness and cooperation by actively seeking a mutually beneficial solution to the conflict. This style involves communication, empathy, and an open-minded approach to problem-solving. It focuses on finding a win-win solution where both parties can leave the conflict feeling satisfied with the outcome.

Question 8

In the labour dispute,a third party was assigned to decide on the wage rate the company would have to pay the union.In this case,we can be fairly certain that

Accepted Answer

An arbitrator is a third party who makes a final decision on a disputed issue and typically tends to be more formal and legally binding than a mediator. In this case, the fact that a third party was assigned to decide on the wage rate suggests that the negotiation between the company and the union had failed and they needed an outside party to make a final, binding decision. Therefore, the correct option is C, which states that an arbitrator was assigned because distributive negotiation failed.

Question 9

A superordinate goal is a goal that requires

Accepted Answer

A superordinate goal is a goal that requires collaboration and cooperation between two or more groups, who may have previously been in conflict or competition. This goal is seen as higher and more important than the individual goals of each group, and requires them to work together towards a common objective.

Question 10

When cooperativeness is high and assertiveness is low the mode of conflict management is ________.

Accepted Answer

The answer of When cooperativeness is high and assertiveness is...

Question 11

A conflict management style that combines intermediate levels of assertiveness and cooperation is called

Accepted Answer

Compromise involves a willingness to both assert one's own needs and desires, while also cooperating to find a mutually beneficial solution. This style falls in the middle of the assertiveness-cooperation spectrum and often involves a give-and-take approach to reaching an agreement.

Question 12

accommodating (low assertiveness,high cooperativeness)-going to the movie that your date wants to see instead of the one that you would rather see;

Accepted Answer

The answer of accommodating (low assertiveness,high cooperativeness)-going to the movie...

Question 13

collaborating (high assertiveness,high cooperativeness)-two department managers in the same company must share limited resources to achieve their individual departmental objectives,and jointly contribute to the attainment of the company's goals;

Accepted Answer

The answer of collaborating (high assertiveness,high cooperativeness)-two department managers in...

Question 14

Superordinate goals are

Accepted Answer

Superordinate goals are goals that can only be achieved through collaboration between conflicting parties. These goals are typically higher level and more important than individual or group goals and require cooperation and coordination between conflicting parties to achieve. By working towards these goals, conflicting parties can overcome their differences and build trust, which can help to resolve conflicts and improve relationships.

Question 15

________ exists when assertiveness and cooperativeness are both high.

Accepted Answer

The answer of ________ exists when assertiveness and cooperativeness are...

Question 16

A conflict management style in which one cooperates with the other party,while not asserting one's own interests is called

Accepted Answer

This conflict management style is known as accommodating. It involves prioritizing the other party's interests and needs over one's own, and often involves giving in or conceding in order to maintain a positive relationship.

Question 17

compromising (moderate assertiveness,moderate cooperativeness)-when it becomes clear to union negotiators and management that neither is going to get the maximum deal they had hoped for,they settle for a deal that is adequate (satisficing).

Accepted Answer

The answer of compromising (moderate assertiveness,moderate cooperativeness)-when it becomes clear...

Question 18

In order to stimulate conflict,a manager might

Accepted Answer

Making resources scarcer creates competition among employees and can lead to conflict as they jostle for limited resources. The other options either do not directly address conflict or seek to mitigate it. Clarifying goals, assigning superordinate goals, and networking are ways to improve collaboration and teamwork, while ignoring controversy can exacerbate conflict.

Question 19

avoiding (low assertiveness,low cooperativeness)-a manager who postpones meeting with an employee who wants a raise;

Accepted Answer

The answer of avoiding (low assertiveness,low cooperativeness)-a manager who postpones...

Question 20

Which of the following are integrative negotiation tactics?

Accepted Answer

Integrative negotiation tactics involve increasing the size of the pie, rather than just dividing it up. Copious information exchange, cutting costs, increasing resources, and framing differences as opportunities are all examples of integrative negotiation tactics. Therefore, all of the above options are correct.

Quiz 13: Conflict and Stress