Question 1

What does the knowing-doing gap refer to?
A)Managers know what to do but they make mistakes when they try to implement what they know.
B)Managers know what to do but don't know how to communicate it effectively.
C)Managers don't know what to do and they implement change programs that inevitably fail.
D)Managers know what to do but have trouble implementing knowledge in the form of action.
E)Managers do not know what to do and, as a result, they do not know what programs to implement.

Accepted Answer

The knowing-doing gap refers to the phenomenon where managers or individuals may have knowledge and information about what needs to be done or what actions need to be taken, but they struggle with actually implementing that knowledge and turning it into action or behavior. This can result in a gap between what is known and what is actually done or achieved.

Question 2

Extrinsic rewards that are clearly tied to creativity do indeed increase creative behaviour,especially when accompanied by ________ and feedback.

Accepted Answer

The answer of Extrinsic rewards that are clearly tied to...

Question 3

________ rewards that are clearly tied to creativity do indeed increase creative behaviour.

Accepted Answer

The answer of ________ rewards that are clearly tied to...

Question 4

Less complex innovations are more likely to diffuse than more complex innovations.

Accepted Answer

This is known as the "simplicity principle" in the diffusion of innovation theory. Innovations that are easy to understand and use are more likely to spread quickly among a population.

Question 5

The knowing-doing gap refers to managers who do not know what to do and when they need to take action.

Accepted Answer

The knowing-doing gap refers to the gap between what people know they should do and what they actually do. It is not about managers not knowing what to do, but rather not following through with implementing what they know.

Question 6

What is diffusion? What factors affect the rate of diffusion in organizations?

Accepted Answer

The answer of What is diffusion? What factors affect the...

Question 7

What makes a person creative? Can people be trained to become more creative? Explain.

Accepted Answer

The answer of What makes a person creative? Can people...

Question 8

Which of the following is an example of the knowing-doing gap?
A)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not explain what they had learned.
B)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not pass an exam on the system.
C)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and then did a poor job implementing the system in their own organization.
D)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards spent a great deal of time talking about it.
E)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards were able to show others how much they had learned about the system.

Accepted Answer

The knowing-doing gap refers to the discrepancy between what people know and what they actually do. Option C exemplifies this gap because the managers were able to learn about the highly efficient Toyota Production System but were unable to implement it properly in their own organization.

Question 9

The process by which innovations move across an organization is called ________.

Accepted Answer

The answer of The process by which innovations move across...

Question 10

Although job enrichment was successfully implemented in a firm's Toronto plant,managers of the plants in San Diego,Tulsa,and Pittsburgh chose not to enrich jobs.This is a problem of ________ change.
A)institutionalization
B)evaluation
C)diffusion
D)diagnosis
E)reengineering

Accepted Answer

The managers' decision not to implement job enrichment in San Diego, Tulsa, and Pittsburgh suggests a problem with diffusion, or the spreading of a change throughout an organization. The change was successfully implemented in one location, but did not spread to others, indicating a failure in diffusion. The other options (institutionalization, evaluation, diagnosis, and reengineering) do not adequately capture the issue presented.

Question 11

The diffusion of an innovation may be difficult to accomplish because
A)it lacks the support and commitment of top management.
B)the setting of the pilot project may differ significantly from other units in the organization.
C)union resistance.
D)management reward systems tend to concentrate on traditional performance measures.
E)All of the above

Accepted Answer

All of the options listed (lack of top management support and commitment, differences in settings between pilot project and other units, union resistance, and management reward systems focused on traditional performance measures) can make the diffusion of an innovation difficult to accomplish. These factors can create obstacles and resistance to change, and may require careful planning and implementation strategies to overcome.

Question 12

Which factor does NOT stimulate the diffusion of an innovation?
A)Relative advantage
B)Trialability
C)Complexity
D)Observability of consequences
E)Compatibility

Accepted Answer

Complexity is actually a barrier to the diffusion of an innovation rather than a factor that stimulates it. Innovations that are easy to understand and use are more likely to spread quickly.

Question 13

Diffusion refers to
A)the importation of technical ideas into an organization.
B)the process of moving an innovation from concept to implementation.
C)the process by which innovations move through an organization.
D)the extent to which a change effort becomes a permanent part of the organizational culture.
E)the process which leads to reduced enthusiasm for innovations.

Accepted Answer

Diffusion refers to the process by which innovations move through an organization, from initial awareness to adoption and implementation. It involves the communication of the innovation, the evaluation of its potential benefits, and the decision to implement or reject it. The concept of diffusion has been widely studied in organizational theory and can help explain the factors influencing the adoption of innovations within different contexts.

Question 14

Which of the following best represents reasons for the knowing-doing gap?
A)Rewards for short-term talk and internal competition
B)Rewards for short-term talk and punishment for action
C)Poor education and lack of feedback
D)Poor education and rewards for short-term talk
E)Lack of experience and internal competition

Accepted Answer

Choice A accurately reflects the reasons for the knowing-doing gap, as rewards for short-term talk and internal competition can lead to a focus on talking about action rather than actually taking action.

Question 15

If the results of a pilot change program are adopted by other parts of the organization,diffusion is said to have occurred.

Accepted Answer

Diffusion refers to the spread or adoption of a successful innovation or change program from one area or unit of an organization to other parts of the organization.

Question 16

Despite the need for organizations to change,develop,and innovate,they often exhibit considerable ________.

Accepted Answer

The answer of Despite the need for organizations to change,develop,and...

Question 17

Many managers know what to do,but have considerable trouble ________ this knowledge in the form of action.

Accepted Answer

The answer of Many managers know what to do,but have...

Question 18

Explain the difference between product innovations,process innovations,and managerial innovations,and give an example of each.

Accepted Answer

The answer of Explain the difference between product innovations,process innovations,and...

Question 19

What is open innovation and what does it involve on the part of an organization?

Accepted Answer

The answer of What is open innovation and what does...

Question 20

Extrinsic rewards that are clearly tied to creativity do indeed increase creative behaviour,especially when accompanied by autonomy and ________.

Accepted Answer

The answer of Extrinsic rewards that are clearly tied to...

Quiz 15: Organizational Change,Development,and Innovation

What does the knowing-doing gap refer to?

Extrinsic rewards that are clearly tied to creativity do indeed increase creative behaviour,especially when accompanied by ________ and feedback.

________ rewards that are clearly tied to creativity do indeed increase creative behaviour.

Less complex innovations are more likely to diffuse than more complex innovations.

The knowing-doing gap refers to managers who do not know what to do and when they need to take action.

What is diffusion? What factors affect the rate of diffusion in organizations?

What makes a person creative? Can people be trained to become more creative? Explain.

Which of the following is an example of the knowing-doing gap?

The process by which innovations move across an organization is called ________.

Although job enrichment was successfully implemented in a firm's Toronto plant,managers of the plants in San Diego,Tulsa,and Pittsburgh chose not to enrich jobs.This is a problem of ________ change.

The diffusion of an innovation may be difficult to accomplish because

Which factor does NOT stimulate the diffusion of an innovation?

Diffusion refers to

Which of the following best represents reasons for the knowing-doing gap?